fig.1 The reiterative process of a supply chain

Service Design

… Has the goal to optimize and enhance a product, a service or a process. User experience and internal processes are focused. Service Design can also be a strategic approach which requires a wide range of research methods. The goal is to find insights and pain points or to find possible weaknesses or problem of a process. Visualizations like journey mapping and blueprints make it easier to understand processes. It also gives the opportunity to optimize the process based on the blueprint and visualize the improved method.

Sartorius Supply Chain

For this project, we developed an enhancement of the current supply chain process which includes a new packaging which uses NFC and RFID technology and a tracking app for the customers of Sartorius.
We started by organizing field research at different laboratories in Hildesheim and Hannover. In addition to the field research we managed to have some interviews, and we also did a secondary analysis based on the provided data. We were able to identify pain points and signals which lead to some final topics which could need enhancements.
After deciding to work on the supply chain topic, we created different journey maps which visualized the current and the future journey of a Sartorius AG supply chain.

fig.2 left: Mockup: A first iteration of a tracking app design; right: Supply Chain blueprint

 

My part was to visualize the supply chain journey, technology scouting, the development of the infographic and 1st iteration of an application which might track the position of a laboratory device.

University’s press office reports about the Service Design Project with Sartorius AG